Refund policy

Return & Refund Policy – YUME

At YUME, we take great care in packaging and delivering authentic Japanese beauty products across the UAE.

Due to the hygienic nature of skincare, haircare, and personal care products, we do not accept returns or offer refunds unless there is a mistake from our side.

1. Damaged or Incorrect Items

We will offer a replacement or refund only if:

• The product arrives damaged, leaking, or broken

• You received the wrong item

• The product is defective upon delivery

To be eligible:

• You must contact us within 24 hours of receiving your order

• You must provide clear photos and videos showing the issue

• The item must remain unused

If approved, we will:

• Send a replacement free of charge OR

• Issue a refund to your original payment method

2. No Returns for Change of Mind

We do not accept returns or offer refunds for:

• Change of mind

• Product not meeting personal expectations

• Allergic reactions or skin sensitivity

• Opened or used products

All products are final sale unless defective or incorrectly delivered.

3. Return Shipping

If a return is approved due to our mistake, we will arrange collection at no cost to you.

Returns sent without prior approval will not be accepted.

4. Contact

For return inquiries, please contact:

support@my-yume.ae